FAQ

General Questions

Let me know something about BajaPapas.com?
If I buy a gift for someone, can they return or exchange it if they don’t like it?
If I don’t like using my credit card, can I buy items another way?
How can I submit a post or comment to shopBajaPapas.com?

Shipping and Returns Questions

What is your customer service contact & information?
What type of payment does shopBajaPapas.com accept?
Is it safe to use my credit card with shopBajaPapas.com?
What are you return and exchange policies?
What are your US & Canada Estimated Shipping Times?
Do you offer any guarantees and warranties?

The Moyers Family has been proudly providing top quality custom smoking and packaging services on the East Cape since 1996. Baja Papa’s East Cape Smokehouse is dedicated to making your East Cape fishing experience the trip of a lifetime, every time you visit. We take great care in making sure your catch is professionally processed. In addition to maintaining an ultra-clean environment, we use only the freshest all natural ingredients, as well as the finest equipment known to man and fish. Your satisfaction is 100% guaranteed at Baja Papa’s!

Additionally, we’ve got a pretty decent fishing report. In fact, we’re dedicated to providing you with the most comprehensive and up to date fishing information from Baja’s East Cape. Our fishing report covers the East Cape waters from Cabo Los Frailes to Cerralvo Island. Information on charters, traveling, and accommodations is also available.

Finally, Baja Papa’s can now offer you the opportunity to enjoy important membership benefits. Aside from our free fishing report, you can now take advantage of substantial discounts up and down the Baja, opportunities to win sweet fishing gear, as well as satellite water temperature readings, storm watch, moon charts, archived fish reports from the past, and much, much more. For more information, check out our membership section.
Want more information? Click Here.

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Yes. As long as the item is unused and new it can be returned or exchanged. To view our returns and exchange policy click here.

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At shopBajaPapas.com, there are two ways that you can place an order:

1.        Over the internet with our website, or

2.        Call us, at 1-888-844-BAJA

The phone lines are open Monday-Friday from 9am -5pm Pacific Time. We only accept the following credit cards for payment: Visa and Mastercard. No checks, no money orders, no CODs and no cash.

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We definitely want to know what’s going on outside beyond the walls of this wearhouse. We more than welcome any kind of feedback or comment about the world of fishing from different perspectives. Please send us an email to smokedogg@bajaspapas.com

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You can contact us at:

Baja Papa's International, LLC
29763 Santa Maria Dr.
Canyon Lake, CA, 92587

Phone: 1-888-844-BAJA

The phone lines are open Monday-Friday from 9am -5pm Pacific Time.

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We only accept the following credit cards for payment: Visa and Mastercard. No checks, no money orders, no CODs and no cash.

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shopBajaPapas.com is committed to providing our customers with a secure shopping environment. Therefore, whenever you purchase from shopBajaPapas.com, we protect you and your credit card information by using a secure server. For example, a browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure."

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To return an item, you must return the unused merchandise in new condition within 30 days.

Returns and exchanges are only accepted within 30 days from the invoice date

All items must be unused and in like-new condition

Clothing must be unwashed

Shipping Your Return to Us - Easy as 1-2-3!

1. Simply pack all items being returned securely in the original package if possible.
2. Enclose a copy of the original packing list and the Return Form with the return merchandise. Be sure to keep the original packing list for your records.
3. Ship the return package to:

shopBajaPapas.com
Returns Department
29763 Santa Maria Dr.
Canyon Lake, CA, 92587

When we receive the return and have determined that it has not been used, we'll refund your credit card account for the full amount, minus the shipping charges (unless it's our fault that you're returning the merchandise). If the item is an exchange, you will be responsible for shipping costs. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

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US Orders

Packages are shipped out on Monday through Friday. We do not ship packages on holidays or weekends.

Want to know how long it will take for your order to arrive?

USA Ground Shipping:
All USA Ground orders will be processed and shipped out quickly. The typical shipping times for these orders are below. When counting shipping days, do not include the day on which it is shipped. Ground shipping times are not guaranteed:

• Most of California (1 day)
• Most of Washington, Oregon, and Arizona (3 days)
• Most of the Midwest, Northeast, Middle Atlantic, Central South (4 days)
• Most of TX, FL, CO, LA, ID, UT, MT, NM, ME, RI, NH, OK, ND, SD (5 days)

USA Next Day:
All USA Next Day orders will be processed and shipped out quickly. That means you will receive your order the next business day, from the date it's shipped, by 5:00pm.

USA 2-3 Day:
All USA 2-3 Day orders received will be processed and shipped out quickly. Typically these packages take 2 days, however, the service guarantee is 3 days or less. When counting shipping days, do not include the day on which it is shipped.

APO / FPO:
All APO/FPO orders take approximately 7-10 business days to get to the Army Post Office. From our experience it typically takes 2 to 3 weeks for the Armed Forces postal office to deliver the package.

AK/HI/PR:
If you select ground shipping, your order will be shipped by US Post Office. These orders are delivered to the post office twice weekly and typically take 7-10 days to arrive. If you select OTHER US 2 Day service, your order will ship the same business day via Airborne or UPS. Next Day service is not available for AK/HI/PR destinations.

Canadian Orders
All Canadian order takes approximately 7-14 business days to reach the delivery destination.

Note: If you live in Canada you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely; you should contact your local customs office for further information.

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We guarantee you satisfaction with any purchase made from shopBajaPapas.com. If you are not happy with all or part of your purchase at shopBajaPapas.com, we will refund or credit your credit card account, or exchange the merchandise. All returned items must be unused. Clothing must be clean and unwashed with all tags attached.

Please inspect your order immediately upon arrival and report any loss or damage to us immediately by calling:

1-888-844-BAJA

Warranties: All items we carry are warranted by the manufacturer against manufacturing defects.

shopBajaPapas.com cannot be held responsible for problems that may arise from the use of any of these products. Please call us for information concerning specific companies' product warranties.

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